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Shipping & Returns

Kheelan Business Technologies Return Policy...

Standard Product Return
  • A returned merchandise authorization (RMA) number must be issued for all returns.
  • Product may be returned within 30 days of sale with valid RMA number.
  • When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary.
  • Product must be returned in its original packaging including all accessories, bags, CDís and manuals.
  • Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing credit, the tracking number must be provided to Kheelan Business Technologies (KBT).
  • Product must arrive at KBT within 30 days of the RMA being issued.
  • Items received outside of stated time-frame or in unacceptable condition will not be credited and will be returned to customer at their own expense.
  • Refused shipments must be reported to KBT within 2 days of refusal.
  • A restock fee will be charged on all incomplete product returns which KBT can make factory complete.
  • Cross shipment of RMA product must include a replacement Purchase Order and your account must be in good standing.
  • The KBT customer is liable for the condition of the returned product.
  • If the product is tested and there is no problem found, customer will be subject to a $50.00 fee.
  • Approved RMAís will be credited to your normal credit terms with KBT.
Products KBT Will Not Accept for Return
  • Products that have been used.
  • Original box is missing, damaged, or original box is defaced with writing or markings.
  • Product is missing packaging, manuals, or other components.
  • Broken case media, print heads, and software.
  • Products not purchased from KBT.
  • Purchases or RMAís issued over 30 days.
  • Referencing RMA number is not included with the return.
  • Special Order, custom configured, discontinued, or obsolete products.
  • Product shipped with other than factory default settings (includes configuration changes per customer request).
  • Serial numbers do not match the referenced invoice.
  • Custom Media of any type.
Defective or Dead On Arrival (D.O.A.) Product Returns
  • D.O.A. Product is defined as a product that failed to perform right out of the box. If a unit arrives in working condition and then fails, it is considered a warranty claim.
  • D.O.A. is not a valid reason for a return. Customer must provide details of D.O.A.
  • D.O.A. products can be returned within 30 days of invoice.
  • Defective or D.O.A. products must include a case number or confirmation name from KBT tech support or the appropriate manufacturer.
  • Defective product older than 30 days is covered by the manufacturerís warranty.
All Products returned that do not meet specified requirements will be returned at customer expense.

Product Damaged In Transit
  • Damaged goods must first be inspected at your location by the freight carrier.
  • Claims for goods damaged in transit must be received within 10 calendar days of shipment.
  • Claims are handled between KBT and the carrier, outside of normal RMA procedure.
KBTís Responsibility for Shipping Errors
  • An RMA number will be given to the customer immediately upon notification.
  • A call tag or KBT's shipping account number will be will initiated for return the products via ground shipping to†KBT.
  • Credit will be given when product is received in original boxes unopened with all packing, materials and accessories. .
  • Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing†credit, the tracking number must be provided to KBT.
Returns Process
  • RMA number will be issued after confirming the product to be returned meets all return requirements.
  • All product returns must be insured and sent via a carrier that provides on-line tracking.
  • If product is returned it will be shipped at resellerís expense, unless a KBT error has occurred.
  • RMA numbers must be listed on the label, not on the box.